1. Orders

• All our products are handmade, are made to order and may vary slightly in color, size, or texture.

• The order is considered confirmed once payment has been completed.

• Once confirmed, it cannot be canceled, as the manufacturing process begins.

2. Right of Return

Due to the handmade nature of our products:

We do not offer refunds.

(except in cases of defect – see below for details).

In case of product return, only store credit is provided.

which you can use on a future purchase.

The credit balance:

• issued within 5 business days from the receipt of the returned product

• is valid 6 months

3. Product Changes

• You can exchange a product within 14 days upon purchase.

• The product must be unused, in original packaging and without signs of wear.

• Shipping costs for returning the product and shipping the new product charge the customer.

• Changes to personalized or custom sizes/colors may not be available.

4. Defective Products

If you receive a product with a genuine defect:

• You must notify us within 48 hours upon receipt, with photographs.

• The product is either replaced at no cost or provided refund if replacement is not possible.

• We cover the shipping costs.

Minor differences due to handmade construction are not considered defects.

5. Return Conditions

For a return or exchange to be accepted:

• The product must be in its original condition.

• It must be accompanied by proof of purchase.

• The products that have been used not accepted.

6. Shipping & Liability upon Return

• The customer is solely responsible for the product until we receive it.

• We recommend sending with tracking number.

• We are not responsible for any loss or damage during return shipping.

7. Communication

For any changes or return requests:
📧 info@simbaco.gr